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Salon Policies

Salon Waiver

If you are allergic to any substances that could possibly harm you in any of Lash and Brow Academy treatments, please do not attempt the procedure. Lash and Brow Academy have the right to refuse your treatment if we are concerned for your well being or any other reason. When you book in your procedure, you are thereby giving staff members at Lash and Brow Academy consent to provide treatments to you under our work ethics. Lash and Brow Academy will not be responsible or liable for any issues or injuries during or after your appointment. All services, treatments and products purchased through Lash and Brow Academy are non refundable under any circumstances.

Cancellations and rescheduling appointments.

We understand that circumstances change and on occasions you may need to change your appointment time or day. To avoid any inconvenience, we kindly ask that you give a minimum of 24 hours’ notice so that another client has the opportunity to make an appointment. Failure to do so will result in your booking deposit being forfeited.

Appointment Deposit.

Lash and Brow Academy require a $30-$50 deposit when booking in for your lash and brow treatments. This deposit will be deducted from your final bill upon completion of your service. This deposit is non refundable.

IN CLASS Training Course Conditions.

Course fees are to be paid in full 14 days before your training start date.  All courses at Lash and Brow Academy are non refundable. This includes, but is not limited to, changing your mind before or during the course, or, cancelling your booked course. In the event you are unable to attend the course dates you are enrolled for, we will offer you alternative dates to reschedule. Lash and Brow Academy require 2 weeks notice in order to do this, giving us the opportunity to offer other waiting students your space on the course. Rescheduled courses are to be re-booked and completed within 8 weeks of the original course date.

Late cancellations of course dates may incur a fee or being moved to online training to complete your course with no change in fees paid.

For the safety of client and for the reputation of Lash & Brow Academy and our industry, Lash & Brow Academy take certification of completion very seriously. Certification is not guaranteed and is only given upon satisfactory completion of 4 models. Whilst almost all of Lash & Brow Academy students complete the course and leave with their certification of completion, in the unlikely event you students are not at the level of industry standards, Lash & Brow Academy trainers have the right to hold back on signing students off and request additional training is undertaken.

ONLINE Training Course Conditions.

Course costs for online training are to be paid in full in order to enrol onto the online course. Once enrolled you must complete the enrolment form in order for us to send the kit in the post. Kit will be sent within 1 business day (excluding Sundays). You have 6 months to complete the online training and the online access will automatically revoke after 6 months of being granted access. There are no exceptions to being granted longer access for free.